SMS Program Purpose
When a patient provides a phone number through NexGEN intake, they agree to receive transactional SMS messages related to their visit. These messages may include check-in confirmation, visit status updates, provider notifications, and other operational communication connected to the current visit. No promotional or marketing SMS messages are sent through this workflow.
Message Frequency
Message frequency may vary depending on visit activity, clinic workflow, and whether follow-up operational updates are needed for the active appointment.
Rates and Help
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for help.
- Consent is not a condition of receiving care or purchase.
Scope
NexGEN uses this SMS workflow for healthcare operations and visit coordination only. These messages are not promotional or marketing campaigns. Message frequency may vary based on visit activity, clinic workflow, and operational follow-up needs.