Information Collected
During patient intake, NexGEN may collect contact information such as name, email address, and phone number in order to support appointment intake, visit coordination, and healthcare workflow operations.
How Phone Numbers Are Used
Phone numbers may be used for visit-related SMS communications only. Examples include check-in confirmation, wait updates, provider notifications, and other operational messages tied to the active visit.
No Promotional SMS
NexGEN does not use this workflow to send marketing or promotional SMS messages. The messaging purpose is limited to operational healthcare workflow support and visit-related communication only.
Operational Use and Opt-Out
- Contact data is handled for operational healthcare workflow purposes.
- Patients may opt out of SMS messages at any time by replying STOP.
- Patients may reply HELP if they need assistance with the messaging program.
- Phone numbers are used only for visit-related SMS communications in this workflow.